Schools with experienced technicians can obtain a copy of the school image by following the process below.

  • School techs or support staff open an incident, either by using the self-support link https://servicecenter.nycenet.edu/selfsupport or by calling 718-935- 5100 requesting a copy of latest image, and ticket will be assigned to appropriate borough queue.
  • Once the ticket is received, the appropriate Borough Director/Manager will outreach to the site contact on ticket and advise when to drop off external hard drive*. Schools must provide an external hard with the capacity to hold the images requested.One Fire Wire External Drive for apple computers and One USB 3.0 External Drive for Window computers, both sized at 100gigs or higheralsoboth drives can have dual connections. Schools with sufficient bandwidth may be directed to the share-point to download @
  • Once the image is loaded, Borough Director/Manager will outreach to site contact advising them drive is ready for pick-up (usually within 1 to 2 business days)
  • Ticket will be updated and closed once drive has been picked up.

DIIT Techs may be available to be onsite to assist with the first few re-images to ensure that the school tech understands the re-imaging process. This support must be made in advance and scheduled by calling 718-935-5100.

For additional information please contact your lab cohort implementation manager or email Ricardo Rosa rirosa@schools.nyc.gov